How we collect, use, and protect your personal data.
Last updated: May 2026
1. Introduction
City O’Clock (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, create an account, or book an experience.
This policy applies to all use of the City O’Clock website and booking platform. It does not apply to the independent privacy practices of Experience Providers.
2. Who We Are
City O’Clock Ltd Registered in the United Kingdon.
We are the “data controller” for the personal data we collect.
3. The Data We Collect
3.1 Information you provide directly
Name
Email address
Phone number
Billing address
Payment information (processed securely by our payment provider; we do not store card details)
Booking details and preferences
Dietary, accessibility, or special‑request information
Complaints, feedback, or incident reports (from you or from partners)
3.2 Identification & demographic information
(Collected only when required for specific experiences)
Date of birth / age
Nationality
Gender
Passport or ID information (only if required by a provider)
3.3 Information collected automatically
IP address
Device information
Browser type
Website usage data Collected through cookies and analytics tools.
3.4 Information from partners or third parties
We may receive personal data from:
Experience Providers
Anyone making a booking on your behalf
Third‑party booking platforms or concierge services
4. How We Use Your Data
4.1 To process your bookings
Lawful basis: Contract necessity
Managing your booking
Sending confirmations and updates
Sharing essential information with Experience Providers
4.2 To operate and improve our website
Lawful basis: Legitimate interests
Analytics
Troubleshooting
Enhancing user experience
4.3 To communicate with you
Lawful basis:
Contract necessity (booking emails)
Consent (marketing)
Legitimate interests (service updates)
4.4 To comply with legal obligations
Lawful basis: Legal obligation
Tax and accounting requirements
Responding to lawful requests from authorities
5. Sharing Your Data
5.1 Experience Providers
We share only what is required to deliver your experience:
Name
Contact details
Booking details
Relevant preferences or requirements
Complaints or incident information (where necessary)
5.2 Third‑party service providers
Trusted partners who support our operations:
Payment processors
Email and communication tools
Hosting and analytics providers
All providers are bound by data protection agreements.
5.3 Legal or regulatory bodies
Only when required by law.
We do not sell your data.
6. How Long We Keep Your Data
Booking records: 6 years (legal requirement)
Account information: until you delete your account
Marketing data: until you unsubscribe
Analytics data: typically 12–24 months
7. Your Rights
Under UK GDPR, you have the right to:
Access your personal data
Correct inaccurate information
Delete your data
Restrict or object to processing
Withdraw consent (for marketing)
Request data portability
Complain to the ICO
To exercise your rights, email info@cityoclock.com.
8. Cookies & Tracking
We use cookies to:
Enable core website functionality
Understand how visitors use our site
Improve performance and user experience
Where required, we ask for your consent before setting non‑essential cookies. You can manage cookies through your browser settings at any time.
9. Children’s Data
We do not knowingly collect personal data from children under 16. If you believe a child has provided data, please contact us so we can delete it.
10. Data Security
We use a combination of technical and organisational measures to protect your data, including:
Encrypted connections (HTTPS)
Secure payment processing
Access controls
Regular security reviews
11. Third‑Party Links
Our website may contain links to third‑party sites. We are not responsible for their privacy practices.
12. If You Do Not Provide Personal Data
If you choose not to provide certain information, we may be unable to process your booking or provide parts of our service.
13. Local Laws
Our data practices may vary depending on local legal requirements. Where required, we adjust our internal processes to comply with local law.
14. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
15. Contact Us
If you have questions about this Privacy Policy or how we handle your data, contact:
