Frequently asked questions
You can browse freely, but you’ll need an account to book. It keeps your details secure and your bookings in one place.
All invoices are available in your account area under My Bookings.
Most of the outdoor experiences go ahead rain or shine. However, depending on the experience you have booked, please check the specific terms set by the provider.
We’d love to. Email info@cityoclock.com and our team will create bespoke options tailored to your moment.
Absolutely. Share your preferred date and time and we’ll check alternatives or similar experiences. Many partners can accommodate short notice requests when possible.
Yes. Every partner is hand selected for quality, professionalism, and the thoughtful hospitality that defines City O’Clock.
Most experiences are delivered by our trusted partners. We curate, you choose, and they host. City O’Clock Insider experiences are hosted by us directly.
If an issue arises, please contact us as soon as you can. We’ll work with the partner to resolve it quickly and fairly.
Yes. Many partners can tailor experiences. Share your requirements when booking and we’ll coordinate everything on your behalf.
Each experience has its own cancellation window, set by the partner. You’ll see the full policy before booking, and we’ll help you navigate any unexpected issues where we can.
Amendment terms vary by experience. Please refer to your booking confirmation email or contact us and we’ll guide you through the options. Partners will always try to accommodate reasonable requests.
Partners usually confirm within 24 hours. If you haven’t heard back, email us at info@cityoclock.com or call us on [insert number] and we’ll check this for you.
You can reach us anytime at info@cityoclock.com. We’re here to help with bookings, questions, and anything you need.
